Experience

Infrastructure & Systems Engineer
Aug 2024 to Present
• Manage enterprise IT operations for 1,000+ global users across multi-site on-premise and cloud environments.
• Manages a $250K+ IT budget to support robust and secure infrastructure across multi-site on-premise and cloud environments. Collaborates strategically with Sales & Business Leadership to understand their business objectives and translate them into effective IT solutions and service delivery strategies. • Leads the IT Service Desk, ensuring efficient support and high user satisfaction through effective incident and service request management in ServiceNow ITSD. Drives continuous improvement within service delivery processes.
• Directs incident response and mitigation, employing root cause analysis to implement lasting solutions and ensure business continuity.
• Administers and maintains critical server, network, and firewall systems, ensuring seamless operations and proactively resolving issues. Contributes to the development and execution of IT strategies that support organizational growth and efficiency.
• Manages patch processes to ensure security and compliance, and supports enterprise security through firewall management and network monitoring.
• Manages the IT asset lifecycle and optimizes on-premise/cloud applications to enhance efficiency and user productivity by resolving integration challenges.
• Contributes to IT projects (upgrades, migrations, automation) to improve efficiency and service delivery in alignment with organizational goals.

AngioDynamics

Latham, NY
Technician, Associate IT Service Desk
Jan 2023 to Aug 2024
• Provide timely support onsite, remotely, and over the phone to over 1,100 employees worldwide while using the ServiceNow ITSD tool to log, remediate, and document each reported incident.
• Analyze and resolve incidents and problems efficiently and effectively for end user hardware, software, and accounts, escalating issues as appropriate.
• Follows corporate policies and controls to ensure data accuracy, security, and other items as they relate to business practices and regulatory compliance.
• Configure, deploy, install, and troubleshoot laptops, desktops, mobile devices, printers, approved software, computer components, and various other peripherals.
• Create and maintain purchase requisitions / purchase orders on an as needed basis to support the infrastructure of the company and end users in Oracle EBS.
• Developed and integrated a new platform into Salesforce for our hardware services team to fill out work orders and manage all of our company products.
• Created a company wide asset management process to track IT equipment. This includes deployed equipment to current employees and terminated employees to help secure loose assets within the company.

Redlyne Performance

Ghent, NY
Autobody Technician
July 2021 to April 2024
• Diagnose issues provided to us by customers and problems found.
• Repair a variety of vehicles back to their healthy original running state.
• Advise customers on the best solutions that would best suit their needs.
• Remodeled the entire computer system of the business to increase efficiency. • Built and manufactured first responder vehicles such as police cruisers, ambulances, firetrucks, etc.

Catholic Community of Northern Columbia County

Columbia County, NY
Multimedia Specialist & IT Systems Specialist
March 2020 to Present
• Developed a live streaming service for people who cannot attend physically.
• Suggest any advancements in the technology at the workplace.
• Resolve any technical issues the Parish has in all of their three facilities.

Navy UTAP Internship

Newport, RI
Intern
August 2018 (4-week Internship Program)
• Led my teammates into a positive work environment when they had doubts.
• Communicated with my team to solve the current submarine problem at hand.
• Engineered a working SeaPearch that competed well against the other teams.

Ichabod Crane IT Internship

Valatie, NY
Intern
June 2018 to August 2018
• Migrated an entire IT facility from one building to another.
• Maintained, set up, and upgraded hundreds of student and faculty computers.

Bard College

Annandale-On-Hudson, NY
IT Help Desk
June 2016 to July 2018
• Removal/Installation of Mac labs including imaging disks and machine disposal.
• Provided technical expertise to students/faculty and managed support tickets.